Rosemont Strings

Yes! Our packages are flexible and your wedding setlist can be tailored up to a week before the wedding date!

A fee may be charged for the following booking modifications:

• Extension of booking time
• Reduction of booking time (partial refund will be given that incorporates a modification fee)
• Decreasing the number of players (partial refund will be given that incorporates a modification fee)

• If you cancel 30 or more days before the event, we can provide a full credit and re-booking of musicians at no extra cost OR a 50% refund of the payment amount. Bookings may be postponed for up to 2 years without extra cost, given at least 30 days notice.
• If you cancel less than 30 days before the event, the entire payment is forfeited.
• If, after making your booking, you decide to reduce the number of musicians, a partial refund will be given, incorporating a cancellation fee that will be applied to cover the cancellation of the musicians.
• The musicians reserve the right to deny service without refund if the behaviour of any person/s, poses a risk to the health, safety, equipment or livelihoods of the musicians.
• Musicians may deny services if the event environment does not meet the requirements for a safe performance for themselves and their instruments.

We can't often play outside the booking time as our musicians often have commitments before and/or after the event, and performing outside the booking time may be unreasonable for them.

If the event is majorly delayed, we can organise arrangements with the Master of Ceremonies or the Celebrant to smoothly modify the event or provide alternative musical arrangements to ensure the musicians still finish at the agreed booking time and you are not left without any music for an important occasion.

If you believe you need extra time, this must be arranged prior to the event date so we can make sure the musicians are available. 

However, if the delay is minimal this can be negotiated with the musicians on the day, however it is up to the musician's discretion.

Yes, but we need shelter!

For outdoor performances, we require protection from the rain, wind and direct sunlight. We prefer not to play on the beach as the sand and salty air can damage our instruments.

In the event that one of our musicians is unavailable to perform due to sickness, injury, or an emergency, we will replace that musician with a capable and equivalent substitute, and still honour the event booking. This will be communicated with you as it happens.

In the rare event that circumstances which we could not, with all due care, foresee or avoid, prevent one of our musicians from fulfilling the booking, a partial refund will be given if the booking can still be honoured with the remaining musicians. For example, if 3 out of 4 musicians make the performance, you will be reimbursed the cost of 1 musician. If there was only 1 musician booked for the event, we will process a full refund.