My Ultimate Hens

The final balance for any My Ultimate Package must be paid in full (that is, all members of the attending party as agreed with the organiser at time of booking) Three weeks out from the event date (or on the due date discussed with your hens consultant at the time of booking). Any booking for a Package that is made within the three weeks of it taking place will require full payment at the time of booking. This timing is subject to change & your Hens Consultant will review the specific timing of payments on a case by case basis and inform the organiser at the time of the booking request. Please be aware that no documents, tickets, confirmations or vouchers for the My Ultimate Package will be released to the organiser until the booking has been paid in full by each member of the travelling party (i.e all monies have been received)

The great news is that at the time of booking, you don’t have to have your final numbers or even your guest list sorted out, only a rough idea of numbers. You will however be commited to the minimum attendee numbers and therefore the minimum spend on your chosen package - Your hens consultant will clearly go over this with you at the time of booking, and the minimum number infomation is openly available in the 'At A Glance' section of any package on our website! On your package due date (see Step Seven above) you will need to have all of your guest numbers solidly confirmed. Your numbers can’t go up or down after this date – so make sure you have all your guests confirm & pay up in advance! As we will be confirming numbers with all of our activity suppliers at this time, you need to be aware that if the number of travellers changes after this time additional fees will apply.

Here at My Ultimate we pride ourselves on running our business with intergrity and transparency of our booking policies. By the time you make your booking for your event with us your constultant and the informations provided to you will have cleary stipulated that all booking deposits are always 100% non-refundable.

Cancelled bookings will always incur charges. As we are acting as an agent our cancellation policy is in addition to the cancellation policies of the suppliers we work with to faciliate your package. Any cancellation of an event will always result in the 100% loss of your booking deposit. Additionally, cancellation within three weeks of your event date will incur further charges - My Ultimate will impose a 30% cancellation fee of gross charges excluding deposit (i.e the minimum number of persons required for your chosen package times by the per head cost of your chosen package, less the deposit already paid). My Ultimate fees will apply as well as any service provider fees incured by My Ultimate pertaining to your event. This may be up to 100% of the gross cost of your event. Some fees may also apply where a booking is changed or vouchers are reissued at any stage following the payment of your booking deposit - if applicable these will be clearly discussed with you by your hens consultant.

There is no rule that can 'blanket cover' each one of our packages. Some venues and activity suppliers do not allow under 18's to attend, and others do! The easiest way to ensure that underage guests can be a part of your My Ultimate Hens event is to chat to your hens consultant about the options available! Of course, common sense prevails for example, with activities such as skydiving, wine tasting, events at night club venues etc. Please ask your consultant for advice & specifics.

Absolutely! Love the idea of adding on a city lap in a party fire engine? Or think that the hen deserves an extra long pamper sesh? Want to add cocktails to your canapés or swap a crime time for a bridge climb? Remember, this is about creating Your Ultimate Hens – you come up with the genius ideas & specific requirements and we can make them happen – we are here to help.